Intercope was proud to host the first ever BOX User Forum Americas in December 2019, welcoming 23 participants from 11 institutions. The Forum took place in the heart of New York’s financial district, just a stone’s throw away from Wall Street.
The goal of the forum was to bring Intercope’s current Americas customers as well as industry experts and other like-minded individuals from a number of Tier 1 institutions together to discuss the latest BOX and industry topics. The time was well spent on highlighting challenges being faced by financial institutions today, and how BOX could remedy a number of these challenges. One of the main points on the agenda was the move to ISO20022 and how BOX could mitigate the level of risk perceived as we move into the coexistence phase of MT and MX formats by using the translation services built within the solution.
A number of questions were also raised in regards to staying truly operational as we move into a world of instant payments and more stringent availability SLAs either in the cloud or on-premise. CSP was still at the forefront of attendees’ minds with discussion on how you truly secure the cloud and what BOX can offer in terms of a fully certified product attested to all mandatory and advisory controls.
To give attendees an understanding of Intercope as a company, the team showcased the different locations Intercope operates out of around the world today, and the size of the customer base in each region. This was followed up by showing how the User Forum in Europe is run to really bring the large customer community together on a yearly basis. In 2020, the BOX User Forum in Europe is celebrating its 10th anniversary, expecting over 100 participants.
This was then followed up with an overview of how Intercope provides a superior level of customer experience from case/call management through to relationship management on a daily basis, this was solidified by testimonials provided by CITIgroup and Commerzbank attendees.
A couple of highlights from the evening were the participation in the ISO 20022 translation demo which really showcased the power of the solution and the benefits it can provide to all institutions, also the fantastic meal and discussions that took place after the forum with a number of attendees and the Intercope experts.
Interope and the User Forum team are very excited to host the next event in 2020. Continuing the great discussions and providing Americas customers with face-to-face meetings beside the usual working environment.