MessagePlus/Open (MPO) enables organizations to automate communications with customers, suppliers and other business partners. It is an advanced solution based on the latest software standards and technology and has been specifically developed for global Enterprise Wide Deployments in large and multi-national organizations. Highest levels of security and confidentiality are guaranteed by features such as data encryption, secured connections, data integrity protection and message delivery confirmations.
Currently supported message types include fax, fax over IP, email and SMS. MPO allows the sending and receiving of messages by virtually any current or future application in an IT environment. Intelligent routing algorithms based on document analysis automatically provide the right information to the right person and business application.
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MPO offers a rich set of integration options for business applications. Received messages are automatically stored in the right document folder in Enterprise Content Management systems. Orders from Enterprise Resource Planning Systems such as SAP can be sent transparently. Mainframe transactions can use the communication services of MPO as easy as advanced Web applications through various interfaces.
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A browser base user interface includes operational as well as administrative functions. Comprehensive document journals are provided – including a complete history log – e.g. for messages which require manual operation. In addition, all system components can be configured and monitored centrally even if they operate as satellites in remote locations.
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Rich rendering functions enable distributed content delivery in various formats to applications, mailboxes, devices and network destinations. The message content can be enriched by workflow mechanisms. Intelligent routing algorithms based on document analysis automatically provide the right information to the right person and business application.
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Fax is often perceived as an obsolete technology, but actually is still widely used for the exchange of mission critical information even by the largest and most technology-aware multinational enterprises. Intercope is committed to ongoing support and further develop this reliable and proven communication channel. The Fax over IP implementation of MPO provides identical functionality and robustness in a Voice over IP environment. Complementary SMS and Email channels are provided tightly integrated into the diverse applications landscape of major customers.
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Rich rendering and communication functions enable distributed content delivery through Web applications, fax, email, SMS and printers. Generic integration modules are provided for file- and database interfaces, IBM WebSphere MQ, email systems and Web services.
MPO seamlessly integrates with Enterprise Content Management Systems, Enterprise Resource Planning Systems, mainframe transactions and Web Applications, Capture and Output Management Solutions, and Multifunction Devices.
Benefits
ENTERPRISE-WIDE DEPLOYMENT
MPO is consequently based on industry standards and integrates into the existing and evolving IT infrastructure of any organization. Ongoing development guarantees conformance with evolving compliance regulations, security technologies, standards and infrastructure components.
HIGHEST AVAILABILITY
MPO is designed for business critical environments, and it’s available 24 hours a day, 7 days a week. It supports standard high availability solutions as well as internal high availability mechanisms and the system can be deployed in an active-active configuration.
SUBSTANTIAL SAVINGS
The immediate impact of deploying MPO technology is a dramatic reduction in costs and less time wasted in messaging operations.
CONSOLIDATION
MPO offers the ability to centralize and impose central control over all corporate messages traffic – with maximum cost savings.
EFFICIENCY
Business processes can be improved by allowing MPO to manage your entire corporate messaging traffic.
RELIABLE & EXPERIENCED PARTNER
Major customers are reference customers with repeat projects and expanding implementation.
Fax over IP
MessagePlus/Open includes a mature, reliable and powerful implementation of Fax over IP. As this is a pure software solution, there is no need for fax boards reducing cost and allowing the implementation of the complete system in virtualized environments. The solution has been tested for interoperability with equipment from all the major Voice over IP (VoIP) suppliers. For companies migrating their voice traffic to IP MPO offers the ideal solution for seamlessly integrating fax functionality into this infrastructure.
Intelligent document
analysis
Intelligent routing algorithms based on document analysis automatically provide the right information to the right person and business application. Rich rendering and communication functions enable distributed content delivery through Web applications, fax, email, SMS and printers. The message content can be enriched by workflow mechanisms.
Seamless integration
MPO allows the sending and receiving of messages from virtually any current or future implemented application in your IT environment. Generic integration modules are provided for for file- and database interfaces, IBM WebSphere MQ, email systems and Web services. MPO seamlessly integrates with Enterprise Resource Planning Systems, Enterprise Content Management Systems, Capture and Output Management Systems, and Multifunction Devices.
Web Client with
Single Sign on
A browser base user interface includes operational as well as administrative functions. Comprehensive document journals are provided – including a complete history log – e.g. for messages which require manual operation. In addition, all system components can be configured and monitored centrally even if they operate as satellites in remote locations.
Directory Services are supported for user authentication and MPO supports the SAML protocol (Security Assertion Markup Language).
Platform
Independence
MessagePlus/Open can be installed on the server platform of your choice: Linux on System z, IBM AIX, Sun Solaris, Microsoft Windows and Linux. MPO can be installed and run in virtual machines provided by platforms such as VMware.
MORE INFORMATION
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This document presents a comprehensive overview of MessagePlus/Open, the business communication solution from Intercope.
