99 % reduction of customer payment failure rates

Following the successful introduction of Intercope’s BOX product for all their FileAct traffic to ensure SWIFT CSP security compliance, one of the UK’s top 4 banks saw a large reduction in the number of customer payment failures.

Inbound file failures were down to 0.02%, and to less than 0.01% for all their EBA SEPA traffic – a 99% reduction from what they were previously. 

This significantly reduces the workload for the Operations teams at the bank and provides their customers with a better payments experience.