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Unstructured
Content – a pain
in the neck
In business today there is much talk
about the desirability of Straight Through Processing,
Business to Business Integration and Information
on Demand. However, some 80 % of the information
processed by businesses is not handled in line
with these highly desirable concepts. Such information
falls into the category of unstructured content
in the sense that it is data which does not fit
into the structured tables of databases or columns
of spreadsheets. Typically it is written communications
(hand-written letters, forms, emails, faxes etc.),
pictures, sketches, diagrams, voice, and other
sorts of information not easily integrated with
computer based business processes and typically
still processed manually.
Industry estimates of
the quantity of unstructured data are constantly
growing – including several hundred billion
emails, fax messages and SMS messages for 2006.
The problem for companies is how to accommodate
this diverse and growing stream of communications
in a cost effective manner so that wherever possible
a single processing system can be employed which
allows for a choice of communication channels
(incoming and outgoing) whilst ensuring compliance
with all relevant regulations on data retention
processing records.
Management is constantly looking for economies
in processing costs but diversity and growth
in
communication channels adds to processing costs.
However diversity of communications channels
can
provide a potential competitive advantage. MessagePlus/Open
can help you manage the costs, integrate the
processing and deliver the competitive advantage.
A document management strategy
Built on a new highly flexible architecture MessagePlus/Open
adds to the features and benefits of FaxPlus/Open through
additional function specifically designed for
complex messaging processing
scenarios.
These include content analysis features to categorize
documents and extract digital data from unstructured
content to realize tremendous cost savings and
significant streamlining of business processes.
Configurable
routing rules allow the right information to
be automatically and immediately
provided to the right person and business application.
Rich rendering and communication functions
allow distributed content delivery through
Web applications, fax, email and printers.
MessagePlus/Open is tightly integrated with
IBM DB2 Content Manager V8 and DB2 Content Manager
OnDemand. The synergy between the storage and
workflow capabilities of DB2 Content Manager
and
the communication and routing capabilities of
MessagePlus/Open uniquely allow companies
to
build a solution for the complete cycle of document
processing encompassing all communication channels
used by customers - an exciting infrastructure
for any ebusiness solution.
Furthermore MessagePlus/Open includes as a
standard feature a large number of application
integration modules for ‘out-of-the-box’
integration with other major messaging platforms,
application systems and document formats. MessagePlus/Open
is supported on Windows, AIX, Sun Solaris,
Linux (Intel and zSeries) and USS Operating
System
platforms and can also take advantage of the
high availability capabilities provided by Clustering,
HACMP and other add-on components.
Decision
based message processing
Extending the scope of traditional messaging
platforms the open, flexible, and rules based
capabilities
of MessagePlus/Open are easily adapted to the
specific requirements of individual organizations
and business processes. This capabilities include
the ability to:
- Analyze and categorize content
- Take dynamic routing decisions
- Personalize and evolve message content
- Long business cycles due to lack of automation
- Tightly integrate 3rd party applications with minimal effort
Business processes can be improved by allowing
MessagePlus/Open to manage your entire corporate
messaging traffic, archive received messages
into your document management system, route
to mailboxes,
printers, GSM devices, as well as applications,
and deliver information that is specifically
tailored
to your customers, suppliers and partners. MessagePlus/Open
provides you with the ability to seamlessly
integrate workflow, document management and business
communications regardless of the format or delivery
channel used. |
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