MessagePlus/OPEN
Solutions

Manufacturing

High communication demands
Manufacturing industry has changed substantially over the past decade with its supply chain becoming increasingly globalized. As a result, manufacturing firms need to make and keep all communications processes streamlined in order to safeguard security, efficiency and productivity. Parts of these communications processes could be automated to a high degree by using structured data channels such as Electronic Data Exchange (EDI) for specific branches or more recently XML based information exchange. However the largest part of business information is still exchanged in unstructured formats through media such as letters, fax and email.

Extensive use of fax
Many aspects of the manufacturing process imply extensive use of faxing in various departments: quotes, maintenance issues and orders are sent by fax, as well as quality reports, purchase orders, confirmations, engineering forms, and human resources documents. Typically these are handled by a scattered landscape of departmental fax solutions and hundreds of individual fax machines. Delays in business processes, complaints from customers, high infrastructure and communication cost, missing auditability and even lost documents are some of the consequences.

Immediate remedy
MessagePlus/Open (MPO) offers an immediate remedy for these damaging and annoying problems. It allows even the largest multinational companies the ability to handle all fax traffic and complementary channels via a single central system using, where required, distributed components. Unlimited scalability and line capacity, high availability architecture and universal integration provide the ideal infrastructure to cover the diverse faxing requirements found in manufacturing processes.